ESCAPE
by Elevate
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Troubleshooting
QUICK FIXES
Troubleshooting
Common questions in the first weeks — texts, reminders, duplicates — and how to reach support.
"My texts aren't sending yet"
New numbers go through carrier registration in the first days — here's what to expect.
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"A message showed something like [COMPANY NAME]"
A setup value needs attention — tell support and it's a one-minute fix.
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"A customer says they didn't get the reminder"
A quick checklist — phone number, opt-out status — and then support takes a look.
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"The same customer shows up twice"
Support runs a cleanup — mention it especially after any big import.
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How to reach support (and what to include)
Email and phone, plus the two details that get your issue solved fastest.
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"A customer got a message they shouldn't have"
Send us four things and we can trace it to the exact automation that sent it — usually same day.
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