Every so often something goes out that shouldn't have. A customer gets a quote reminder after they already booked. Someone gets the same message twice. A text lands that just doesn't fit where that customer is.

Tell us — every time. These are almost always a small setting doing exactly what it was told, and once we see it we can fix it for good. The ones that never get reported are the ones that keep happening.

First: is it still going out?

If more than one or two customers are getting it, call us — don't email. 864-263-1305, Monday–Friday 9am–4pm Eastern. Something reaching a lot of people is worth interrupting us for, and we can stop it at our end in minutes.

For a one-off, email or book a support call and include the four things below.

Send us these four things

1. Who got it — the customer's name or phone number. This is the big one. With a name we can pull that exact record and see everything that happened on it, in order.

2. Roughly when — "this morning," "Tuesday afternoon," or the time off their phone if you have it. Narrows it to the exact moment, which is usually enough on its own.

3. What it actually said — a screenshot is perfect; copy-pasted text is just as good. The wording tells us which message it was without any guessing. This one saves the most time.

4. Was it a text, an email, or a call? These come from different places, so knowing which one points us at the right half of the system immediately.

A good report looks like

"Hey — Dana Whitmore, 864-555-0148. She got a text this morning asking if she'd had a chance to look at her estimate, but she already booked the job for Thursday. Screenshot attached. This is the only one I've seen."

That's everything we need. No back-and-forth.

What happens next

We trace the message back to the exact automation that sent it and check what set it off. Usually the cause is something specific and fixable — two things firing on the same trigger, or a customer sitting in a sequence they should have left when they booked.

Then we fix it properly, so it stops for everyone rather than just that one customer.

What makes it slow

"The system sent something weird last week" — with no name, no timing, and no wording — means we're searching blind. It's often the difference between a same-day answer and several days of back-and-forth.

When you spot one, grab a screenshot right then. It takes five seconds and it's the single most useful thing you can send us.