Landlords, property managers, and anyone with a rental plus their own house need one record per property — not one record for the person.
That's deliberate. Each property gets its own address, its own equipment, its own job history, its own appointments and invoices. Put six rentals on one record and you can't tell which furnace was replaced last spring, or which address the tech is driving to.
The two rules that make it work
Escape keeps records separate using the email address, so:
1. Every property record needs its own email. Use a plus-alias — a trick that works with virtually every email provider:
| Property | Email to enter |
|---|---|
| Their own house | `dave@email.com` |
| 123 Main St rental | `dave+123main@email.com` |
| 45 Oak Ave rental | `dave+45oak@email.com` |
Every one of those still lands in Dave's normal inbox. He doesn't have to set anything up, and it costs him nothing. The part after the `+` is just a label — use the street name so it's obvious at a glance which property it belongs to.
2. Put the phone number on their MAIN record only. Leave it blank on the others.
That's the part people find strange, so it's worth being clear: a blank phone on a rental property record is correct. It isn't missing information. If you put the same number on all six, the system sees six identical customers and starts merging them back together — which is exactly what you're trying to avoid.
Calls, texts, and reminders all run off their main record.
Tag them
Add multiple-properties to each record. Commercial accounts also get commercial-property.
Those tags make the whole group easy to pull up later — useful when a landlord asks what you've done across all their units, or when you're putting together a maintenance plan quote for the lot.
Naming that saves you time later
Put the property into the record name so your list stays readable:
Dave Whitfield — 123 Main<br>Dave Whitfield — 45 Oak
Ten seconds when you create it, and it's the difference between finding the right record instantly and opening three to check the address.
If two records did merge
Ask us — don't try to untangle it by hand. Get in touch with both addresses and we'll separate them properly. Related: the same customer shows up twice.